MON 08:0147s
The 8am rush. Fourteen calls in the first minute — all answered at once. No queue, no engaged tone.
Live now — answering a real UK line
Every call answered. Every word written down.
LocumMeds AI Reception picks up for your surgery 24 hours a day — booking and moving appointments, taking messages verbatim, and flagging anything urgent — so the 8am queue never forms and your team gets their phones back.
Introduces itself as an AI on every call · Recording disclosed to every caller · Never gives medical advice · UK GDPR
Call complete — 0:47·Hartfield Surgery line, 07:58
Example call, answered on the second ring:
Receptionist: Good morning, you're through to Hartfield Surgery. I'm the practice's AI receptionist and this call is recorded — how can I help?
Caller: Hi — I can't make my nurse appointment on Thursday. Can I move it?
Receptionist: Of course. You're booked for Thursday at 9:40. The next free nurse slot is Friday at 11:20 — shall I move you to that?
Caller: Friday at 11:20 works, yes please.
Receptionist: Done — Thursday is cancelled and you're booked for Friday at 11:20. You'll get a text confirming it. Anything else today?
Caller: No, that's everything. Thanks.
Outcome: appointment rebooked from Thursday 9:40 to Friday 11:20; transcript and recording filed; nothing urgent flagged — one clear action sent to the practice dashboard.
Heard on the line this morning
“Can I book a blood test?”“I need to cancel Tuesday.”“Is my prescription ready?”“What time do you open?”“I need a fit note for work.”“Are my results back yet?”“Book me the flu jab.”“Can the doctor ring me back?”“I've moved house — new address.”“Home visit for my mum, please.”
24/7
Every call picked up — out-of-hours, overflow, bank holidays.
Word for word
Every call transcribed and recorded, searchable in seconds.
£299/mo
One flat retainer per practice. No per-minute charges.
999
Emergencies are signposted to 999 — never handled by the AI alone.
After the call
One call in. One clear action out.
The rebooking playing in the hero above lands in your dashboard like this — nothing lives only in someone's memory of a phone call.
Action
Rebooked — nurse appt
Thu 9:40 cancelled → Fri 11:20 booked. Confirmation queued for the patient.
Record
Transcript + recording saved
Word for word, searchable in seconds. Purges automatically on your retention schedule.
Triage
Nothing urgent flagged
No red-flag phrases heard. Filed as routine for the morning queue.
Don't take our word for it
This is a real line, answered by the same software your patients would reach.
How it works
Live in days, not a procurement cycle.
- 01
Divert your line
Point your existing number at us — whole days, out-of-hours only, or just when the queue overflows. Patients dial the number they've always dialled.
- 02
The AI answers and books
It greets every caller, says clearly that it's an AI and that the call is recorded, books and moves appointments, takes messages word for word and flags anything that sounds urgent.
- 03
Your team gets one clear action
Every call lands in the dashboard as a transcript, a recording and a single next step — book, ring back, or file. Nothing falls through.
On the line
A week of calls it already handles.
TUE 22:141m 12s
Out of hours. Repeat prescription request taken word for word and filed for the morning team.
THU 03:4724s
Emergency signposted. Caller mentions chest pain — told to hang up and dial 999 immediately. Call flagged urgent for the practice.
WED 12:3058s
Lunch cover. Appointment cancelled, slot released back to the book, confirmation sent by text.
FRI 09:151m 03s
New patient. Registration question answered, details captured, one task created for the front desk.
SAT 10:2241s
Weekend booking. Nurse appointment booked for Tuesday while the surgery was closed.
The platform
A receptionist that writes everything down.
“Please tell the doctor the new tablets are making me dizzy in the mornings.”
Verbatim message capture
What the caller actually said, word for word — not a shorthand scribble on a Post-it.
“…chest feels tight since last night”Flagged
Repeat prescription requestRoutine
Safeguarding flags
Calls that mention red-flag phrases are marked and pushed to the top of your team's queue.
- Ring Mr Osei back re: referral
- Book nurse appt — J. Whitfield
- File message for Dr Rahman
Staff action queue
Every call becomes one clear next step: book, ring back, or file.
ROI analytics
Calls answered, hours saved, appointments recovered — per week, per line.
“blood test”
3 calls this week mention blood test — Tue 08:03, Tue 11:40, Thu 09:12
Transcripts & recordings
Every call searchable in seconds. Recordings are disclosed to callers and purge automatically on your retention schedule.
Greeting“Good morning, you're through to Hartfield Surgery…”
White-label per practice
Your name, greeting, hours and voice. Patients hear their surgery, not a call centre.
Your nurse appt is confirmed for Fri 11:20. Reply C to cancel.
Thanks 👍
Two-way SMSComing online
Booking confirmations and replies by text, from the number patients already know.
- Introduces itself as an AI, every call
- States that calls are recorded
- Never gives medical advice or triage
- Emergencies → “hang up and dial 999”
UK compliance posture
Non-clinical by design — the rules it can never break:
Built to sit inside the systems you already run
NHS IM1 pathway · API-firstEMIS WebRolling out
Appointment booking via the NHS IM1 pathway, built into the product from the start.
SystmOneRolling out
The same IM1 pathway covers TPP SystmOne practices — one receptionist, either system.
Any CRM or diaryAPI-first
An open API connects to whatever your practice, PCN or group already uses.
Straight answer: we don't claim a live EMIS or SystmOne link today. The IM1 pathway is rolling out — until it's live at your practice, every booking and message lands in your dashboard for one-click actioning by your team.
Trust & safety
Boring about safety, on purpose.
A phone line into a GP practice deserves plain rules, plainly stated. These are ours — kept the way the product keeps them: as a log.
DisclosureTells every caller it's an AI, at the start of every call. No exceptions, no pretending to be human.
EmergenciesNever assesses symptoms or gives medical advice. Any caller describing an emergency is told to hang up and dial 999 — the AI never handles an emergency on its own.
RecordingCalls are recorded and transcribed, and callers are informed. Recordings auto-delete on your practice's retention schedule.
UK GDPRData is held for your practice and processed for reception purposes only. No mailing lists, no resale, ever.
Audit logEvery action on every call is logged, immutably, from day one — and nobody, including us, can edit the log.
We don't list certifications we don't hold — ask us about our compliance roadmap and we'll show you exactly where things stand.
Pricing
One flat retainer. No per-minute surprises.
from £299 / practice / month
- Setup and call-flow design included
- No per-minute charges, ever
- Cancel monthly
Questions
Asked by every practice manager. Answered straight.
Something we haven't covered? Email us and a person will reply.
Do patients know they're talking to an AI?
Yes, on every single call. The receptionist introduces itself as the practice's AI receptionist and says the call is recorded before anything else happens. No impersonation, no ambiguity — it's a disclosure we treat as non-negotiable.
What happens if a caller is having an emergency?
The AI never handles an emergency alone. It doesn't triage or assess symptoms; any caller describing an emergency is told immediately to hang up and dial 999. Calls that mention urgent-sounding phrases are also flagged and pushed to the top of your team's queue.
Where does our data live, and for how long?
Call data is held for your practice under UK GDPR and processed for reception purposes only. Retention is set per practice — recordings purge themselves on your schedule, and an immutable audit log records every action taken on every call.
Does it book straight into EMIS Web or SystmOne?
Straight answer: not live today. The NHS IM1 integration pathway is built into the product and rolling out. Until it's live at your practice, every booking and message lands in your dashboard for one-click actioning by your team.
How long does it take to go live?
Days, not a procurement cycle. Setup and call-flow design are included: we configure your greeting, hours and appointment types, you divert your line, and you're answering.
What does it cost?
One flat retainer from £299 per practice per month. No per-minute charges, ever, and you can cancel monthly. Setup is included.
Book a demo
See it on your own terms.
Twenty minutes, no slides. We'll walk through the dashboard with real calls, then hand you the phone so you can ring the receptionist yourself.
Can't wait? The live line is open now: 020 3835 3772
Prefer email? shabaz@locummeds.co.uk
How we handle these details is in our privacy notice.