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LocumMedsAI Reception
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Live now — answering a real UK line

Built for NHS GP practicesNHS DSPT Standards Met 2026-27

Every call answered. Every word written down.

LocumMeds AI Reception picks up for your surgery 24 hours a day — taking appointment requests, messages and callbacks word for word, and flagging anything urgent — so the 8am queue never forms and your team gets their phones back.

Independent supplier. NHS and ICO details link to their public registers; this is not an endorsement. Request our NHS DSPT certificate

Call our AI receptionist now — it will tell you about itself and show you how it would answer your own practice's phone.

Call 020 3910 9264
Book a demoDownload the brochure (PDF)

Introduces itself as an AI on every call · Recording disclosed to every caller · Never gives medical advice · UK GDPR

Call complete — 0:47

Example call, answered on the second ring:

Receptionist: Good morning, you're through to Hartfield Surgery. I'm the practice's AI receptionist and this call is recorded — how can I help?

Caller: Hi — I'd like to see a doctor this week, please. It's about my blood pressure.

Receptionist: Of course. Can I take your full name and date of birth, and which days suit you best?

Caller: Mary Ellis, 12th March 1958 — any morning this week.

Receptionist: Thank you, Mary. I've passed your request to the team with your details — they'll confirm a time with you, usually the next working day. Anything else today?

Caller: No, that's everything. Thanks.

Outcome: appointment request captured with the patient's details and preferred times; transcript and recording filed; nothing urgent flagged — one clear action sent to the practice dashboard.

Heard on the line this morning

“Can I book a blood test?”“I need to cancel Tuesday.”“Is my prescription ready?”“What time do you open?”“I need a fit note for work.”“Are my results back yet?”“Book me the flu jab.”“Can the doctor ring me back?”“I've moved house — new address.”“Home visit for my mum, please.”

Trust & safety

Built for NHS general practice — safety and governance first.

A phone line into a GP practice deserves plain answers. Here is exactly where we stand — what is done, and what is still in progress.

Clinical safety

Administrative only — never medical advice

It answers the phone for your reception team. It does not assess symptoms, and anything that could be an emergency goes straight to 999 and to your staff.

  • DCB0129 clinical safety case approved and signed by our Clinical Safety Officer, a practising GP (GMC-registered).
  • Hazard log and clinical risk management plan maintained.
  • Every call opens with 999/111 signposting.
  • Possible emergencies get a fixed 999 message and an on-screen staff alert while the caller is still on the line.
  • Safeguarding concerns flagged instantly.

Data protection

Your patients' records, stored in the UK

We act as your data processor, with the paperwork your Data Protection Officer will ask for ready before you go live.

  • ICO registered (registration ZB279227). Verify on the ICO public register (opens in a new tab)
  • Data Protection Impact Assessment (DPIA) and Data Processing Agreement (DPA) provided to your DPO.
  • Call recordings and patient records stored in the UK (London).
  • Live-call processing by specialist providers under the UK International Data Transfer Addendum, each with a signed data processing agreement.
  • Retention 12 months by default, configurable by your practice; erasure on request.

NHS assurance

Assurance documents, ready to share

The NHS assessments a practice or ICB will ask about, and exactly where each one stands.

  • DTAC (Digital Technology Assessment Criteria) submission prepared and available to practices on request.
  • NHS Data Security and Protection Toolkit (DSPT) 2026-27: Standards Met, published 3 October 2026 (ODS code C0D8R). Verify on the NHS DSPT website (opens in a new tab)
  • Information governance and security policies approved (v1.0, Oct 2026).

Security

Assessed, fixed, and tested again

Access is locked down by default, and we check our own work.

  • Full internal security assessment completed Sept 2026, with all findings fixed.
  • Independent external penetration test being scheduled with a CREST-accredited firm.In progress
  • Two-factor authentication for staff, role-based access, practice-isolated data, encrypted in transit.
  • Daily database backups, with a full restore tested in October 2026.

Staff control

Your team can step in at any moment

If one of your staff wants a call, they can have it.

  • Live call dashboard with transcript and caller card.
  • One-click take-over and hand-back.
  • Transfer to any number you choose.

Our DPIA, DPA, DTAC submission and clinical safety summary are available to your practice on request. Our DSPT Standards Met status (2026-27, ODS C0D8R) is public on the NHS DSPT website (opens in a new tab).

Request the governance pack

We don't display certifications we don't hold, or any NHS, CQC or ICO logos. Email AI-Receptionist@locummeds.co.uk for any document listed here.

24/7

Every call picked up — out-of-hours, overflow, bank holidays.

Word for word

Every call transcribed and recorded, searchable in seconds.

£279 + VAT

Per practice per month, published. First 30 days free, no set-up fee.

999

Emergencies are signposted to 999 — never handled by the AI alone.

After the call

One call in. One clear action out.

The appointment request playing in the hero above lands in your dashboard like this — nothing lives only in someone's memory of a phone call.

Action

Appointment request — ready to book

Mary Ellis · BP check · any morning this week. Pre-filled with her details, so your team books it in seconds.

Record

Transcript + recording saved

Word for word, searchable in seconds. Purges automatically on your retention schedule.

Triage

Nothing urgent flagged

No red-flag phrases heard. Filed as routine for the morning queue.

Don't take our word for it

This is a real line, answered by the same software your patients would reach.

020 3910 9264

How it works

Live in days, not a procurement cycle.

  1. 01

    Divert your line

    Point your existing number at us — whole days, out-of-hours only, or just when the queue overflows. Works with any phone system that can forward calls to an outside number — including X-on Surgery Connect, Daisy, Gamma Horizon, BT Cloud Voice and RingCentral. Patients dial the number they've always dialled.

  2. 02

    The AI answers and books

    It greets every caller, says clearly that it's an AI and that the call is recorded, takes appointment requests ready to book, takes messages word for word and flags anything that sounds urgent.

  3. 03

    Your team gets one clear action

    Every call lands in the dashboard as a transcript, a recording and a single next step — book, ring back, or file. Nothing falls through.

On the line

A week of calls it already handles.

MON 08:0147s

The 8am rush. Fourteen calls in the first minute — all answered at once. No queue, no engaged tone.

TUE 22:141m 12s

Out of hours. Repeat prescription request taken word for word and filed for the morning team.

THU 03:4724s

Emergency signposted. Caller mentions chest pain — told to hang up and dial 999 immediately. Call flagged urgent for the practice.

WED 12:3058s

Lunch cover. Caller can't make Thursday. Message passed to the team with their preferred new day.

FRI 09:151m 03s

New patient. Registration question answered, details captured, one task created for the front desk.

SAT 10:2241s

Weekend request. Nurse appointment request taken on Saturday, ready for the team on Monday morning.

The platform

A receptionist that writes everything down.

Mrs Ellis · 09:12Verbatim
“Please tell the doctor the new tablets are making me dizzy in the mornings.”

Verbatim message capture

What the caller actually said, word for word — not a shorthand scribble on a Post-it.

“…chest feels tight since last night”Flagged
Repeat prescription requestRoutine

Safeguarding flags

Calls that mention red-flag phrases are marked and pushed to the top of your team's queue.

  • Ring Mr Osei back re: referral
  • Book nurse appt — J. Whitfield
  • File message for Dr Rahman

Staff action queue

Every call becomes one clear next step: book, ring back, or file.

Reception hours savedweek on week ↗

Monthly access report

Calls answered, the 8am peak, out-of-hours demand and staff time saved — a PDF for your partners, PCN or ICB every month.

“blood test”

3 calls this week mention blood test — Tue 08:03, Tue 11:40, Thu 09:12

Transcripts & recordings

Every call searchable in seconds. Recordings are disclosed to callers and purge automatically on your retention schedule.

Greeting“Good morning, you're through to Hartfield Surgery…”

White-label per practice

Your name, greeting, hours and voice. Patients hear their surgery, not a call centre.

Your nurse appt is confirmed for Fri 11:20. Reply C to cancel.

Thanks 👍

Two-way SMSComing online

Booking confirmations and replies by text, from the number patients already know.

  • Introduces itself as an AI, every call
  • States that calls are recorded
  • Never gives medical advice or triage
  • Emergencies → “hang up and dial 999”

UK compliance posture

Non-clinical by design — the rules it can never break:

Built to sit inside the systems you already run

Any phone system · EMIS & SystmOne via Hero Health

Any phone systemLive

Works by call divert with any system that forwards to an outside number — X-on, Daisy, Gamma Horizon, BT, RingCentral and more. No new hardware.

EMIS WebVia Hero Health

Direct booking through our partnership with Hero Health, the NHS-assured integration partner for SystmOne and EMIS.

SystmOneVia Hero Health

The same Hero Health partnership covers TPP SystmOne practices — one receptionist, either system.

Direct booking into EMIS Web and SystmOne comes through our partnership with Hero Health and is set up as part of your onboarding. Until it is switched on for your practice, appointment requests arrive pre-filled for your team, ready to book in seconds.

How we compare

How we compare.

Practices ask how we differ from other AI receptionists. Here is a side-by-side from public information, with sources.

LocumMeds AI Reception compared with EMMA (QuantumLoop AI), from publicly available information as of October 2026
LocumMeds AI ReceptionEMMA (QuantumLoop AI)
Pricing£279 + VAT per month, published. First 30 days free. No set-up fee.Not published — quoted on request, annual pricing1
Hours24/7, including evenings, weekends and bank holidaysDescribed in practice accounts as running during surgery hours2
Staff take-over of a live callYes — one click from a live dashboard with caller cardTransfer to staff when the caller asks1
VoiceNatural British voice; optional consented voice cloning (e.g. your own receptionist)No voice cloning published1
Languages18 languages, safety messages in the caller's language then English'Over 10' / '17 besides English' (vendor statements)1 3
Phone systemAny system that can forward to an outside number, incl. X-on, Daisy, Gamma Horizon, BT and RingCentralWorks with existing telephony1
Clinical roleAdministrative only — takes requests and messages; never triages or gives medical adviceTriages clinical and admin requests; registered with the MHRA as a Class I medical device1
Clinical systemsRequests arrive pre-filled in your dashboard; EMIS Web and SystmOne booking via our Hero Health partnershipPasses requests to your online consultation tool, e.g. Accurx1
NHS assuranceDCB0129 safety case signed by a GP Clinical Safety Officer; DSPT Standards Met 2026-27 (ODS C0D8R); ICO registered; DTAC submission prepared; independent penetration test being scheduledStates DTAC, DSPT, Cyber Essentials Plus, CREST penetration testing, DCB0129 and DCB0160; listed on the Crown Commercial Service AI framework1
  1. 1quantumloopai.com product and helpdesk pages, accessed October 2026.
  2. 2Rory Cellan-Jones, “Dear AI Emma, you’re fired”, 20 May 2026 (rorycellanjones.substack.com).
  3. 3Statement to BBC News reported August 2026.

Comparison based on publicly available information as of October 2026. EMMA is a trademark of its owner. Corrections welcome.

Download the brochure (PDF)Or hear it yourself: 020 3910 9264

Pricing

One published price. No per-minute surprises.

£279 + VAT / practice / month

  • First 30 days free
  • No set-up fee
  • Onboarding, training and support included
  • No per-minute charges
Book a demoCall 020 3910 9264

Questions

Asked by every practice manager. Answered straight.

Something we haven't covered? Email us and a person will reply.

Do patients know they're talking to an AI?

Yes, on every single call. The receptionist introduces itself as the practice's AI receptionist and says the call is recorded before anything else happens. No impersonation, no ambiguity — it's a disclosure we treat as non-negotiable.

What happens if a caller is having an emergency?

The AI is administrative only and never gives medical advice. Every call opens with 999/111 signposting. If a caller says something that could be an emergency, they hear a fixed 999 message and your staff get an on-screen alert while the caller is still on the line. Safeguarding concerns are flagged instantly.

Where does our data live, and for how long?

Call recordings and patient records are stored in the UK (London). Live-call processing is done by specialist providers under the UK International Data Transfer Addendum, each with a signed data processing agreement. Retention is 12 months by default and configurable by your practice, with erasure on request. We provide a DPIA and a Data Processing Agreement to your DPO. We are ICO registered (ZB279227), and our NHS Data Security and Protection Toolkit assessment for 2026-27 is Standards Met (ODS code C0D8R) — both are on the public registers.

Does it book straight into EMIS Web or SystmOne?

Yes, through our partnership with Hero Health, the NHS-assured integration partner for SystmOne and EMIS. Direct booking into the appointments you release is set up as part of your onboarding. Until it's switched on for your practice, every appointment request arrives pre-filled for your team, ready to book in seconds.

Does it work with our phone system?

Yes, if it can forward calls to an outside number — most GP systems can, including X-on Surgery Connect, Daisy, Gamma Horizon, BT Cloud Voice and RingCentral. You choose when: whole days, out-of-hours only, or just when the queue overflows. We give your practice manager step-by-step divert instructions for your system at onboarding.

Is it a medical device?

We assess it as not a medical device, because it is an administrative receptionist: it takes appointment requests, messages and callbacks word for word, and it never assesses symptoms, triages or gives medical advice. Anything that could be an emergency gets a fixed 999 message and an alert to your staff. Our clinical safety case (DCB0129) is signed by our Clinical Safety Officer, a practising GP.

Can we show the results to our partners or PCN?

Yes. Every month the dashboard produces a phone access report — calls answered, the 8am peak, in-hours and out-of-hours demand, what callers needed, emergencies signposted and staff time saved — as a PDF to share and a CSV for your own analysis.

Who is behind LocumMeds AI Reception?

Locum Meds — Medical Locum Recruitment Limited, a UK medical recruitment company registered in England in 2017 (company number 10634499), based in Watford. We are ICO registered (ZB279227) and NHS DSPT Standards Met for 2026-27 (ODS code C0D8R).

How long does it take to go live?

Days, not a procurement cycle. Onboarding and training are included: we configure your greeting, hours and appointment types, you divert your line, and you're answering.

What does it cost?

£279 + VAT per practice per month, published here for anyone to see. The first 30 days are free, there is no set-up fee, and onboarding, training and support are included. No per-minute charges.

Book a demo

See it on your own terms.

Twenty minutes, no slides. We'll walk through the dashboard with real calls, then hand you the phone so you can ring the receptionist yourself.

Can't wait? Call our AI receptionist now — it will tell you about itself and show you how it would answer your own practice's phone. 020 3910 9264

Prefer email? AI-Receptionist@locummeds.co.uk

We'll only use these details to arrange your demo. No mailing lists, no sharing.

How we handle these details is in our privacy notice.

Call our AI · 020 3910 9264
LocumMeds AI Reception — AI phone receptionist for GP surgeries · Call 020 3910 9264